Contact Center Agent for Leading Airline - Yogyakarta

Join Infomedia Nusantara as a Contact Center Agent for a leading airline in Yogyakarta! This is your opportunity to be the voice of exceptional customer service, assisting passengers with flight inquiries, bookings, and support. If you have a passion for communication, problem-solving, and ensuring a seamless travel experience, this role is for you. In this dynamic environment, you'll use tools like CRM systems and airline-specific software to handle customer interactions efficiently. With a leading airline, you'll be part of a team that values your skills and growth.

As a Contact Center Agent, you'll be the first point of contact for passengers, providing accurate information and resolving their queries promptly. You'll work in a fast-paced setting, ensuring high customer satisfaction. This role offers a chance to grow within a reputable company, with opportunities for career advancement. Yogyakarta, known for its rich culture and vibrant community, provides a great work-life balance.

Infomedia Nusantara is committed to fostering a supportive and inclusive workplace. We believe in the power of our people and strive to create an environment where everyone can thrive. Join us and be part of a team that makes a difference in the travel industry.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer inquiries via phone, email, and chat
• Provide accurate information about flight schedules, bookings, and cancellations
• Resolve customer complaints and issues promptly and professionally
• Use CRM systems and airline-specific software to manage customer interactions
• Maintain high customer satisfaction scores through effective communication
• Maintain accurate records of all customer interactions
• Collaborate with the team to ensure seamless customer service
• Adhere to company policies and procedures

🎓 Kualifikasi & Syarat

• High school diploma or equivalent
• Minimum 1 year of experience in customer service or contact center roles
• Excellent communication skills in both written and spoken Indonesian
• Ability to work well under pressure and meet tight deadlines
• Strong problem-solving skills and attention to detail
• Familiarity with CRM systems and airline booking software is a plus
• Ability to multitask and manage multiple customer interactions simultaneously
• Passionate about providing exceptional customer service

🛠️ Keahlian

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