Customer Service Representative - Growth & Learning Opportunities

Are you passionate about delivering exceptional customer experiences while growing your career? Private Advertiser is seeking a dedicated Customer Service Representative to join our dynamic team in Cimahi, Jawa Barat. We believe in nurturing talent and providing ample opportunities for growth, making it the perfect place for you to thrive.

As a Customer Service Representative at Private Advertiser, you will be at the heart of our customer interactions. Your daily tasks will include handling customer inquiries via email, phone, and live chat, ensuring their needs are met with prompt and professional responses. You will also be responsible for maintaining our CRM system, Salesforce, to keep track of customer interactions and sales opportunities. This role offers a unique blend of customer service and sales support, allowing you to contribute to both customer satisfaction and business growth.

Join us and be part of a company that values its employees and invests in their development. With a competitive salary and a supportive work environment, you will have the chance to build a rewarding career while making a meaningful impact on our customers.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via email, phone, and live chat, providing prompt and professional responses.
• Maintain and update customer records in Salesforce, ensuring accurate and up-to-date information.
• Assist in the sales process by identifying customer needs and suggesting appropriate products or services.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with the marketing team to promote our products and services through targeted campaigns.
• Participate in team meetings and contribute to the development of customer service best practices.
• Provide training and support to new hires in the customer service department.
• Stay updated with industry trends and best practices in customer service and sales.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proficient in using Salesforce for customer relationship management.
• Excellent communication skills, both written and verbal, in Indonesian.
• Strong problem-solving skills and attention to detail.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with basic marketing concepts and principles.
• Bachelor's degree in Business Administration, Communication, or a related field (preferred but not required).li>
• Certification in customer service or sales (e.g., Salesforce Certified Administrator) is a plus.

🛠️ Keahlian

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