Customer Retention Specialist (Canvassing) - Ketapang, Kalimantan Barat

Join Astra Credit Companies, a leading financial services provider in Indonesia, as a Customer Retention Specialist (Canvassing) in Ketapang, Kalimantan Barat. In this dynamic role, you will play a pivotal part in driving customer loyalty and business growth through our canvassing initiatives. Our team in Ketapang is dedicated to ensuring that our customers have a seamless and satisfying experience, and we are looking for a passionate and results-driven individual to join us.

As a Customer Retention Specialist, you will be at the forefront of our efforts to maintain and enhance customer relationships. You will engage directly with our customers, understanding their needs and preferences, and implementing strategies to keep them engaged and loyal. This role offers a unique opportunity to make a tangible impact on our customers' lives while growing your career in a reputable and forward-thinking organization.

In this role, you will be using tools like Salesforce and Microsoft Office Suite to manage customer data and communicate effectively. You will also have the chance to develop your skills in customer service and relationship management, working in a supportive and collaborative environment.

📋 Tanggung Jawab Pekerjaan

• Conduct regular canvassing activities to engage with existing customers and understand their needs and preferences.
• Develop and implement customer retention strategies based on data analysis and customer feedback.
• Manage and update customer data in Salesforce to ensure accurate and up-to-date information.
• Create and distribute marketing materials to promote our products and services to existing customers.
• Monitor customer satisfaction and provide feedback to the team to improve our services.
• Collaborate with the marketing and sales teams to align retention strategies with overall business goals.
• Attend and participate in training sessions to stay updated on the latest industry trends and best practices.
• Report on customer retention metrics and provide insights to support decision-making.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service, sales, or a related field.
• Proficient in using Salesforce and Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with the financial services industry is a plus.
• Ability to travel to various locations within Ketapang as needed.
• Valid driver's license and a reliable vehicle for field work.

🛠️ Keahlian

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