Customer Care Specialist - Travel & Tourism (English Speaker)

Are you a fluent English speaker with a passion for travel and customer service? Join Mitracomm Ekasarana as a Customer Care Specialist and help international clients explore the world with confidence. This role offers a competitive salary, career growth opportunities, and the chance to work with a dynamic team in the heart of Semarang. As a Customer Care Specialist, you'll be the first point of contact for our international clients, ensuring their travel experiences are seamless and enjoyable. You'll use tools like Zendesk, Salesforce, and Microsoft Teams to manage inquiries, bookings, and resolve issues efficiently. This is your chance to make a difference in the travel industry while growing your career with a reputable company.

Mitracomm Ekasarana is a leading travel and tourism company in Indonesia, known for its exceptional service and commitment to customer satisfaction. With a strong presence in Semarang, we are dedicated to providing unforgettable travel experiences to our clients. As a Customer Care Specialist, you'll be part of a team that values innovation, integrity, and excellence. Join us and be a part of our journey to redefine travel experiences in Indonesia.

In this role, you'll handle a variety of customer inquiries daily, from booking confirmations to troubleshooting issues. You'll need to be proactive, detail-oriented, and able to communicate effectively in English. This position offers a competitive salary and opportunities for career growth, making it an ideal role for someone looking to build a career in the travel industry.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Handle customer inquiries and provide excellent service in English.
• Manage and track customer bookings using Salesforce.
• Resolve customer complaints and issues promptly using Zendesk.
• Collaborate with the sales and operations teams to ensure seamless travel experiences.
• Maintain accurate records of customer interactions and feedback.
• Stay updated with the latest travel industry trends and policies.
• Participate in team meetings and contribute to process improvements.
• Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Fluent in English, both written and spoken.
• Minimum 2 years of experience in customer service, preferably in the travel industry.
• Experience with CRM software, such as Salesforce.
• Experience with customer service tools like Zendesk.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Proven track record of delivering excellent customer service.
• Bachelor's degree in a related field is a plus.

🛠️ Keahlian

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