Mid / Senior Application Support Engineer (Mid to Night Shift) - Bali, Indonesia

Join Nezda Technologies as a Mid / Senior Application Support Engineer and play a pivotal role in ensuring seamless business application operations for our global clients. Based in the vibrant hub of Bali, Indonesia, you’ll work in a mid-to-night shift to provide round-the-clock support. This isn’t just a job; it’s an opportunity to be part of a dynamic team that values innovation, growth, and a healthy work-life balance. With Nezda Technologies, you’ll have the chance to work on cutting-edge technologies and contribute to projects that make a real impact.

As a Mid / Senior Application Support Engineer, you’ll be responsible for monitoring, troubleshooting, and resolving issues related to our clients' business applications. You’ll work closely with our development and operations teams to ensure that our applications are running smoothly and efficiently. This role offers a unique blend of technical challenges and the opportunity to work in a tropical paradise. If you’re passionate about technology and enjoy solving complex problems, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

• Monitor and maintain the performance of business applications using tools like Nagios, Zabbix, and Splunk.
• Provide Level 2 and Level 3 support for our clients' applications, ensuring minimal downtime and maximum uptime.
• Troubleshoot and resolve application issues using your expertise in Java, Python, and other relevant programming languages.
• Collaborate with development teams to implement improvements and updates to our applications.
• Document and maintain comprehensive knowledge bases and runbooks for application support.
• Participate in on-call rotations to provide 24/7 support for our clients' applications.
• Stay up-to-date with the latest industry trends and best practices in application support.
• Mentor and coach junior team members to ensure continuous improvement and knowledge sharing.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in application support, with a strong background in troubleshooting and problem-solving.
• Proven experience with business application support, including ERP, CRM, and other enterprise-level applications.
• Familiarity with monitoring tools like Nagios, Zabbix, and Splunk.
• Strong knowledge of programming languages such as Java, Python, and SQL.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
• Ability to work in a fast-paced, dynamic environment with a flexible work schedule.
• Certifications in ITIL, PMP, or other relevant certifications are a plus.

🛠️ Keahlian

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