General Manager - Group Service (Automotive Aftersales Leadership)

Are you a visionary leader ready to drive operational excellence in the automotive aftersales sector? Premium Automobiles Pte Ltd is seeking a dynamic General Manager - Group Service to spearhead our Aftersales Group Service division in Denpasar, Bali. This role offers a unique opportunity to lead a team in one of Indonesia's most dynamic automotive markets, focusing on delivering exceptional customer service and driving sales through comprehensive aftersales support.

In this role, you will oversee the daily operations of our service centers, ensuring they meet the highest standards of quality and efficiency. You will work closely with our technical teams, dealers, and suppliers to implement innovative solutions that enhance customer satisfaction and loyalty. With a strong background in automotive aftersales and a proven track record of leading high-performing teams, you will be responsible for developing and executing strategic initiatives that drive growth and profitability.

The ideal candidate will have a deep understanding of the automotive aftersales landscape and a passion for continuous improvement. You will thrive in a fast-paced environment, leveraging tools like SAP and Microsoft Dynamics to streamline operations and improve decision-making. Join us in Denpasar and be part of a team that is shaping the future of automotive aftersales in Indonesia.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of our service centers, ensuring adherence to quality and efficiency standards.
• Lead and mentor a team of service advisors, technicians, and support staff to deliver exceptional customer service.
• Collaborate with dealers and suppliers to implement innovative solutions that enhance customer satisfaction and loyalty.
• Develop and execute strategic initiatives to drive growth and profitability in the aftersales division.
• Utilize tools like SAP and Microsoft Dynamics to streamline operations and improve decision-making.
• Monitor key performance indicators (KPIs) and provide regular reports to senior management.
• Ensure compliance with industry regulations and company policies.
• Foster a culture of continuous improvement and innovation within the service centers.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Automotive Engineering, or a related field.
• Minimum of 10 years of experience in automotive aftersales, with a proven track record of leading high-performing teams.
• Certifications in Automotive Service Excellence (ASE) or equivalent industry certifications.
• Strong understanding of automotive repair and maintenance processes.
• Proficient in using SAP and Microsoft Dynamics for operational management.
• Excellent leadership and communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong problem-solving and decision-making skills.

🛠️ Keahlian

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