Customer Service Representative (Bali, Remote)

Join GFL Metro Communities Inc., a leading real estate and property management company, as a Customer Service Representative based in Bali, Indonesia. In this dynamic role, you will be the first point of contact for our clients, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a seamless experience for our valued tenants and residents.

As a Customer Service Representative at GFL Metro Communities Inc., you will play a crucial role in maintaining our reputation for excellence. You will use tools like Zendesk and Salesforce to manage customer interactions efficiently. This is an opportunity to grow within a company that values its employees and offers competitive benefits.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat.
• Provide timely and accurate information to tenants and residents.
• Resolve issues and escalate problems to the appropriate teams when necessary.
• Use CRM systems like Salesforce and Zendesk to track and manage customer interactions.
• Maintain a high level of customer satisfaction by following up on customer feedback.
• Assist with property inspections and maintenance requests.
• Collaborate with other departments to ensure smooth operations.
• Adhere to company policies and procedures to ensure consistent service quality.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service or a similar role.
• Excellent communication skills in English and Bahasa Indonesia.
• Strong problem-solving and multitasking abilities.
• Proficiency in using CRM software like Salesforce and Zendesk.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Customer-centric mindset and a commitment to delivering exceptional service.
• Familiarity with real estate and property management processes is a plus.

🛠️ Keahlian

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